Legal
Refund Policy
This policy is part of our Terms of Service.
The 48-hour guarantee
If we don't fix the critical issues and get your app live within 48 hours of receiving working access, you get a full refund.
- When the clock runs. The 48 hours count from when we receive working access to your app. The clock pauses while we are waiting on you.
- "Critical" means the issues on our published checklist: Row Level Security (RLS) disabled or wide open, public storage of private files, secret keys in the client bundle or repo, secrets under public env prefixes (for example VITE_*), SECURITY DEFINER views or RPCs that leak private data, misconfigured auth Site URL or redirect allow-lists, and on Node/Express apps missing server-side auth checks, open CORS, hard-coded secrets, or a server that cannot bind for publish.
- "Live" means deployed on the host you choose. If you use a custom domain, its DNS settings depend on you.
How to claim a refund
Email patchandship@gmail.com within 14 days of your purchase to request a refund under the guarantee. Approved refunds are processed within 5 business days.
If you never give us access
If you don't provide working access within 30 days of your purchase, you get a full refund. Email us to arrange it.
What the guarantee doesn't cover
- Launch Pack: not covered by the 48-hour guarantee.
- Monthly plan: not covered by the 48-hour guarantee. You can cancel anytime by emailing patchandship@gmail.com. Cancellation takes effect at the end of the current billing period, and we do not give partial refunds.
- Free mini check: it's free, so there is nothing to refund.